Contact Center Operator

Your new company 

Our partner is a global leader in lottery systems, backed by over 40 years of research and development. With a strong presence in Budapest and more than 270 employees locally, they serve over 400 customers across six continents. Known for driving innovation and fostering a dynamic work environment, our partner offers exciting opportunities for professionals who want to make a meaningful impact in the world of gaming and technology. 

Your new role 
✓ Monitoring complex system components and responding to alerts
✓ Executing daily operational and recurring tasks
✓ Handling customer service requests and incident tickets
✓ Troubleshooting issues based on clear documentation
✓ Coordinating with resolver teams and partners
✓ Participating in outage calls and escalation processes
✓ Providing internal training on system functions as needed
✓ Maintaining detailed reports and logs

What you'll need to succeed 

✓ You are able to provide professional high quality support to customers across 3 shifts.
✓ You would like to use your excellent English on a daily basis.
✓ You have adequate communication skills, a solution-focused mind and strong team spirit.
✓ You have experience of working with ITSM ticketing systems, and in IT operations.
✓ You are familiar with ITIL processes.
✓ You have IT attitude, a willingness to learn new systems.
✓ You are open to continuously extend your professional skills
✓ You are a stress-resistant, team player.

Additional requirements, at least from the list below:
✓ Have knowledge of Unix/Linux operating systems
✓ Basic networking backgrounds (TCP/IP)
✓ Basic database (SQL) knowledge
✓ Scripting skills (Perl, PHP, Bash, Python or anything similar)
✓ Several years‘ relevant experience in IT application operation
✓ A Bachelor's degree is an advantage

What you'll get in return 

Competitive payment package (13. and 14. months salaries, fixed and predictable shift allowance)
✓ Cafeteria and Health insurance
✓ Mentoring Program, Trainings
✓ Flexible work schedule
✓ Downtown office, in the heart of Budapest (easily accessible by public transport)
✓ Indoor bike and motorcycle storage
✓ Recreation room: table soccer, office (chair) massage and sauna
✓ Team buildings
✓ Excellent working atmosphere
✓ Open company culture
✓ Economically stable and growing enterprise
✓ Non-conventional domain: lottery and sports games

What you need to do now 

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.