Our partner is an international Business Services Center that supports the operations of a globally recognized company. Serving multiple countries, the organization delivers high-quality shared services across key business functions, including Finance, Procurement, Human Resources, and IT. It offers a modern, collaborative work environment where operational excellence, compliance with corporate standards, and continuous process improvement are key priorities.
Description:
- Handle order entry, order follow-up, stock inquiries, backorder reporting.
- Invoicing, and claim & return processing with high accuracy and within agreed timeframes.
- Manage customer calls and complaints professionally and in line with service level agreements.
- Maintain high-quality case and call logging with timely updates until resolution.
- Collaborate closely with Sales, Finance, and other internal teams.
Requirements:
- Fluency in both English and Polish (written and spoken),
- 2–3 years of experience in customer service,
- Hands-on experience in a customer-facing role, including order processing.
Benefits:
- Work in an international environment, collaborating with colleagues and clients across the globe,
- You’ll be at the heart of business operations, driving customer satisfaction,
- Anual bonus and a comprehensive benefits package,
- All You Can Move / free gym access,
- Hybrid working model.
If you are interested in the position, you can submit your application by clicking the "JELENTKEZEM" button!
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