Pozíció leírása / Job description

Our business partner is looking for English speaking After-Sales Technical Support Specialists to join their team.
If you have experience in customer support, enjoy working in a dynamic and fast-paced environment, have strong communication and problem-solving skills, this could be the perfect opportunity for you!

In this role, you'll be the go-to contact for the clients' dealers and service partners across Europe. 

You will:

• Provide expert technical support to dealers and service partners via phone, email, and ticketing systems.
• Troubleshoot technical issues, track spare parts, and manage the logistics of exceptional shipments.
• Manage cases from initial contact to resolution, ensuring all issues are resolved.
• Collaborate with internal teams (including warranty, logistics, and finance).
• Assist in translating training materials and delivering both remote and on-site training sessions for partners.
• Support reporting efforts, data reconciliation, and periodic financial settlements.
• Uphold the highest standards of compliance, data security, and customer satisfaction.

Elvárások / Requirements

• Previous experience in Technical Support or similar field is an advantage but we also welcome entry-level candidates
• Fluent or native English knowledge
• Customer-first mindset with strong communication and organizational skills
• Great problem-solving skills and technical thinking
• Basic understanding of IT
• Team spirit, accountability, and a structured work style
• Willingness to work in shifts
  
  

Amit nyújtunk / Benefits

What we offer:

• Competitive salary and benefit package 

• Supportive working environment

• Training support 

• Long-term career opportunity