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Continuous Process Improvement Manager

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2014.12.12.
Jelentkezési határidő: 2015.02.25.
Hirdetés azonosító: 844757


Continuous Process Improvement Manager
A Continuous Process Improvement Manager position is open at a prestigious multinational company, operating a Business Service Centre in Budapest. This is an exciting opportunity for professionals who would like to shape a continuously growing company’s future. Our client has a very professional, dynamic, friendly team and offers great challenges.

As a Continuous Process Improvement Manager, your responsibilities will include the following:

- Effectively lead and manage the continuous process improvement team of 7 persons
- Providing accurate forecasts and future predictions including the budget
- Strengthen internal customer relationships and drive new business for the organisation by understanding the needs of customers and their operations
- Ownership of the following processes: Customer Satisfaction monitoring, Employee Engagement, SLA agreement, internal KPI’s
- Building quality relationship with internal and external stakeholders
- Reporting and business analytics via reporting excellence and automation
- Defining and leading process development projects
- Represent the BSC at cross-functional teams

To be considered as an ideal candidate for this role, you will need to have a university or college degree in Business studies as well as 5-8 years of experience in Continuous Process Improvement (OTC and PTP) in a Managerial role at a Shared Service Centre. You are also required to have Black Belt level or equivalent in work improvement methodologies. It is also important to have a strong analytical skills along with outstanding communication skills. An innovative and flexible personality as well as fluent English are also crucial. Previously gathered SAP knowledge is an advantage.
Munkavégzés helye: Budapest

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