Salary: £14,000-£16,000 per annum, plus bonuses and 2 pay reviews a year.

The Role
As a Customer Retentions Advisor you will deal with calls from existing customers that may be looking to cancel their telecom, broadband or mobile services. You will use objection handling and negotiation skills to explore and resolve these cancellation requests. You will also ensure that customers proposing to leave their contract early are aware of the consequences of early termination fees.

Hours: Monday to Friday, 9.00am - 6.00pm.

Responsibilities
•Achieve and exceed targets and KPIs by retaining customers
•Resolve a wide range of complaints that have led to cancellation requests
•Discuss the benefits of our product packages in contrast with other providers
•Provide solutions to customers that are ceasing to trade selling their business
•Ensure accounts are escalated properly and customers are aware of the consequences of early termination fees

Skills and Experience Required
•Confident and professional telephone manner and ability to build rapport
•Able to negotiate and influence confidently at all levels
•Experience of a call centre, customer services or telecoms background
•Direct retentions or sales experience is advantageous
•Excellent customer care skills and customer focused attitude
•Self motivation with positive approach to targets

The Company
Unicom is committed to giving the highest standards of customer service and we achieve this through the ongoing development of our employees. This is reflected in various awards including Investors in People, Customer First and Customer Excellence. Our continued expansion creates significant opportunities for promotion in a variety of roles, and our excellent training means you will have the necessary skills to progress.

Benefits
•Personal Incentive Bonus Scheme (Up to 10% salary bonus per annum)
•Two salary reviews per annum
•Up to 33 days holiday per annum
•Excellent promotional opportunities for motivated individuals
•Additional incentive schemes
•Full and comprehensive three week introductory training in the role
•Continued training to help develop skills and abilities
•Training Support Scheme
•Work for an Investors in People accredited company
•Company pension scheme

How to Apply
Due to the high number of applicants only exceptional CV's will be considered. If you are interested in taking advantage of this exciting opportunity please follow the designated link to our website and complete our short application form.
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