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Service Customer Support Representative – English / English +German

Régió: 

Budapest

PBS International
Hozzáadva 2012.02.03.
Hirdetés azonosító: 370584
lejárt


Service Customer Support Representative – English / English +German – STARTING ASAP • PBS-3197

 

A pozíció leírása:    The primary responsibility of the Service Customer Support Representative is to take inbound calls from customers and provide solutions to their queries.
 
Feladatkör, felelősségek:    The primary responsibility of the Service Customer Support Representative is to take inbound calls from customers and provide solutions to their queries.
 
The majority of calls would be in regards to delivery and payment related post sales queries and the handling of these calls involve a lot of direct interaction with other internal departments such as the finance and logistics teams.
 
• Searching internal systems for specific order details, eg, delivery information, payment details, address-verification etc.
 
• Navigating websites for logistics information.
 
• Communicating with other departments such as Logistics and Finance via internal tools to further investigate a customer issue.
 
• Detailed logging of all customer calls, written in English, in the relevant database.
 
• Need to gain in-depth knowledge of processes and policies, including knowing when to make exceptions to ensure customer satisfaction.
 
• Working with customers to answer their questions and help them place their order
 
• Advise customers on the features and benefits of our new and existing products.
 
• Where necessary, making outbound calls to customers to keep them updated on their query.
 
• Pro-actively working on customer issues assigned via internal systems, until a solution is found for the customer.
 
• All Service Customer Support Representative are expected to deal professionally and competently with all customers, representing the company in a positive manner at all times, to ensure a world class customers service for our customers at all times.
 
Working Environment
 
• Function comfortably in a fast-paced, performance-based call center environment where calls are monitored, recorded, and assessed.
 
• Flexible schedule, ability to work nights or weekend hours.
 
A munkakör betöltéséhez
szükséges tapasztalat,
végzettség:		    Experience Required
 
• 1-2 years customer service or contact center experience is a plus;
 
• High school diploma (Bachelor degree is a plus);
 
• Professional verbal and written communication skills;
 
• Technical aptitude (computer literate, able to quickly learn how to look up information);
 
• Ability to work in cross-functional teams.
 
Required: Fluent excellent German and Fluent English knowledge
 
Any other additional European language is a plus.
 
Required
 
High School Diploma/GED
 
At least 1 year experience in technical skills / experience
 
English: Fluent OR
 
English + German: Fluent
 
Nyelvtudás:    English: Fluent OR English + German: Fluent
 
A megbízó cég profilja:    International Shared Service Center based in Budapest.
 
Egyéb:    Please send your application in english with salary request.

Munkavégzés helye:
 Budapest
Kategória
 Szolgáltatás / Ügyfélszolgálat / Vevőszolgálat
Állás típusa
 Teljes munkaidő