- have the passion to become a professional Operations Analyst - have a good command of English - besides you would like to gain new impressions by a worldwide information technology services and solutions company, who provides business process outsourcing and technical help desk services to its clients across Europe...
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-Incident queue monitoring and recording -Network tool and server monitoring -Diagnose problems and escalate if necessary -Use ticketing systems -Participate in change management activities following industry best practices -Provide support in 7/24 shifts
-min. 2 years relevant system/network monitoring or 2-3 years of service desk experience -Basic knowledge of TCP/IP, systems management; exposure to Windows Server operating systems and Cisco IOS -Working knowledge of MS Outlook and related applications -Fluency in English -Willingness to work in shifts -Have an attitude for quick learning of technical and procedural topics plus the ability to work on multiple, dissimilar activities simultaneously -Be a stress resistant team player -Familiarity with one or more ITSM platforms
-Professional trainings -Flexible cafeteria package -Multinational environment, multicultural teams -Fruit day every other week, recreation room -Language courses in the office
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