Loss Prevention Manager - Renfrewshire, Paisley, PA1 1
Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.
The Ops teams in our Fulfilment Centres are responsible for controlling the vast range of fast paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it.
A Loss Prevention Manager is a manager with a bias for action. As a member of an Amazon Fulfillment Centre (FC) senior management team, you will manage, coordinate and implement all areas of the Amazon World Wide Loss Prevention Programmes within the FC.
Specific areas of focus include; loss exposure/loss controls analysis, investigations of theft and loss, physical security systems and controls, contract guard services, loss prevention education and awareness programmes, background screening, workplace violence and loss prevention audit programmes.
You will be managing and driving the process by which compliance with all corporate loss prevention programme standards is attained. You will also be leading on;
Identify, develop and implement additional loss prevention programme elements required to meet the unique needs of the assigned FC.
Effectively partner with operations and support functions in evaluating current and future business processes and initiatives.
Serve as a member of a coordinated team of Loss Prevention Managers in relentlessly pursuing improvements to company-wide loss prevention programme efforts.
Perform interior and exterior Loss Prevention audits of the Fulfillment Centre and off site facilities, being alert to and responding to any security of Loss Prevention issues noted.
Monitor the Fulfillment Centre for compliance of any company security and Loss Prevention policies
Perform various Loss Prevention inspections, audits, and investigations as required
Encourage and promote Loss Prevention within the workforce exercising integrity and ethical methods.
Positively reflect the Amazon security/Loss Prevention department through public relations and customer service; set a personal example of the highest level.
Demonstrate knowledge of distribution centres loss prevention best practices to include: application of physical security systems, investigation techniques/laws of arrest, management of contract guard agencies, transportation/supply chain loss mitigation techniques.
Conduct new hire orientation and training.
Be able to work and travel as required by business needs.
Relevant qualification in loss prevention, security management, administration of justice, related field or equivalent experience is required.
Extensive loss prevention experience, including significant experience in a distribution environment at management level.
Decision Making/ Problem Solving- demonstrate ability to proactively gather the right data from appropriate sources, probe/consider all of the facts, consider other perspectives; conduct root cause analysis; draw sound inferences; prioritise key factors; act decisively, promptly and confidently; flexible in approach; able to operate with limited guidance from management
Communication and Influencing- demonstrate ability to identify the customer expectation and adjust language/ style to suit the listener; structure the information using correct terminology and grammar; be articulate and well-reasoned; solution-focused; customer-focused; have excellent follow-up
Academic degree or relevant would be advantageous.
A grasp of KAIZEN and LEAN methodology techniques would be welcome.