Az álláshirdetés lejárt.
Aktuális állást talál az aktív állásajánlatok között: új keresés indítása itt
www.cvonline.hu

French CS Team Lead


  • A hirdetés 1401 napja lejárt
For one of our multinational clients we are looking for an
French Customer Service Team Leader

Location:
Budapest

Responsibilities:

  • Managing a team of customer service agents
  • Understanding the relevant procedures and processes for the relevant team and internal processes
  • Ensuring timely resolution of requests and activities within the customer relationship management system
  • Proactively seek to minimise or eliminate by addressing root causes in terms of either processes or behavioural changes.
  • Deliver service by managing workflow, ensuring adequate holiday, training and sickness cover
  • Proactively develop the skills, competencies and knowledge of customer service team members
  • Carry out regular one to ones with all direct reports to discuss performance and to develop and implement career path plans
  • Organize and conduct regular meetings and appraisals with direct reports
  • Provide first level escalation for any issues raised by the team
  • Develop, achieve and monitor KPIs aligned to the Service Level Agreements
  • Work closely with other team leaders to ensure that overall operational objectives are met, ideas shared and lessons learnt

Requirements:

  • University or College degree
  • Fluency in French and strong intermediate in English
  • At least 1 year of team leading experience in customer service
  • Excellent communication skills and ability to build effective working relationships
  • Strong time management and organization skills
  • High Level of IT proficiency in Microsoft packages

 

Helyek Budapest
Kategória -
Minimális tapasztalat 3 és 5 év között
Munkaidő tipusa Teljes munkaidő
Egyéb hasonló állások Önnek
Digital Telesales Associate

Trenkwalder Kft

Nemzetközi piacon élen járó, elektronikai termé...
Budapest


Megváltozott munkaképességű munkatárs

Trenkwalder Kft

Multinacionális partnerünk esélyegyenlőségi pro...
Budapest


HR Business Partner - Near Tatabánya

T-HR Kft.

Feladatkör:Your tasks will be: Managing the rec...
Komárom-Esztergom, Tatabánya