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www.cvonline.hu

Customer Service Team Leader

PROHUMAN
 
Hozzáadva: 2016.04.28.
Hirdetés azonosító: 388323

 

Our client is a Budapest Business Support Centre providing financial and administrative service to its affiliates and is seeking a professional for the

Customer Service Team Leader position.

 

 

Responsibilities:

  • Manage a team of Customer Service Representatives (CSRs)
  • Lead, motivate and develop team competencies and BSC capabilities
  • Hire, train, and manage team performance, create and coaches employees; sets individual and team goals
  • Manage the team's workflow, directs and coordinates daily tasks within the team and provides day-to-day management
  • Demonstrates strong customer service skills
  • Develop and maintain internal and external relationships regarding specific business issues
  • Identifies and participates in continuous improvement activities
  • Directs the creation, support and maintenance of procedures documents
  • Analyse performance reports and implement operational improvement initiatives

 

Requirements:

  • College/ university degree
  • Relevant experience in customer service
  • Fluent and active English language knowledge
  • Italian/Spanish/French is highly preferred
  • Demonstrated leadership practice
  • Strong decision-making and analytical abilities
  • Comfortable in multi-tasking environment
  • Excellent communication and time management skills
  • Ability to perform under stress or critical situations
  • Strong time management skills and able to meet tight deadlines

 

 

What the company offers:

  • Outstanding carrier opportunities
  • Modern, multinational team/working environment
  • Centrally located office
  • Prestigious and stable workplace
  • Attractive compensation package

 

 

Location:

  • Budapest

 

 

 

In case you are interested in the above mentioned position please send your English CV to the karrier1@prohuman.hu e-mail address.

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