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Technical Complaint Handling Officer


  • A hirdetés 1716 napja lejárt

Our client is a multinational company present in 20 countries. For their center in Budapest we are looking for a Technical Complaint Handling Officer

Tasks:

  • Handling incoming complaints & quality related customer needs
  • Register and follow up complaints and process all customer enquiries (technical)
  • Receive and process customer inbound calls, e-mails, mails, faxes
  • Fulfill customer request and ensure customer satisfaction
  • Keeping contact with customers and colleagues from abroad

Requirements:

  • Technical university or college degree
  • 1-2 years experience in Customer Service/Quality
  • Fluency in English, German language knowledge is an advantage
  • Persistent and professional under pressure
  • Customer, service and team focused
  • Capable of effective priority setting
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