Team Manager (Debrecen)

Task(s):

• To manage, lead, and motivate a team of Team Members who perform routine, clearly defined operational processes in a highly scripted high volume services environment.
• To own the customer relationship through a team of Team Members.
• To build and maintain internal relationships across own organisation, and where appropriate, the wider unit.
• May act as the first escalation point for customer or internal issues.
• May be involved in providing information at a local level with trade unions.
• To coach Team Members on processes and procedures for own products and ensure compliance targets are met for own team.
• To meet all people related targets.
• To communicate operational plans as it applies to the team, to manage work volumes within the team and report on productivity and other measures as required.

Requirement(s):

• University or college degree
• Experience as a line manager
• Good level of English
• Excellent coaching skills
• Experience in solving conflicts
• Flexibility

Location:

Debrecen