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Siebel Lead Analyst


For our multinational partner we are looking for a
Siebel Lead Analyst


Our partner:
Our partner is the Shared Service Center of one of the worlds largest companies headquartered in the UK, serving customers in more than 100 countries across six continents. The SSC in Budapest provides Finance, Customer Service and Operational Procurement services.

Location:
Budapest

Responsibilities:

  • Role is responsible for driving Siebel optimization initiatives from both technical and functional perspective
  • Providing central technical, administrative and consultation support for the BSC organization
  • Support team members, line managers and Siebel Super Users (SSU) by providing general guidance and training
  • Serve as an expert in Siebel and provide recommendations for process and efficiency enhancements
  • Working closely with the Business Optimisation team on idea / project implementation
  • Supporting Operations and the Transition team including for ad-hoc and urgent requests, by ensuring SSU availability and coordination.
  • Lead or take part in Continuous Improvement projects to gain tangible productivity improvements for the BSC
  • Oversees Siebel integration with other IT components
  • Maintaining a good working relationship with stakeholders on all level across the organisation both internally and externally to the BSC
  • Attend regular conference calls outside of normal business hours to interact with global peers and stakeholders (Once a week in average, only on workdays)

Requirements:

  • University or college degree
  • Fluency in English
  • 3 years experience working in a Service Centre environment
  • Siebel Consultant Certification is an advantage
  • Strong functional and technical understanding of Siebel and CTI integrated / call centre environment is desired
  • High Level of IT proficiency in Microsoft packages
  • Ability to converse with business users in non-technical language
  • Able to communicate effectively with all levels in the organisation
Munkavégzés helye Budapest
Kategória -
Minimális tapasztalat 3 és 5 év között
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Régió Budapest
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