SERVICE & PROJECT MANAGER

Vodafone Hungary is looking for

 SERVICE & PROJECT MANAGER

(for Vodafone Global Enterprise)

Role purpose

• Manage and lead the customer service relationship for a number of multi-national customer accounts end to end (entire chain for allocated active customers),
• enhancing the customer’s experience of Vodafone and increasing loyalty to our business.

Responsibilities

• Central and key contact point for the customer owning the end to end relation

• Initiate and lead regular service review meetings with the customer on senior management level

• Initiate and drive solution recommendation which bring benefit to customer (global and national solutions, etc

• Support and consult Pricing&Bid Team in major bids where appropriate on service affects, pointing those teams to our standards
• Assure that service concepts are feasible and applicable – all risks understood and accepted

• Assure service concept implementation

• Accountable for a smooth provisioning of all our products and services towards the customer

• Manage relationship to the customer on senior management level
• Pro-active sharing of positive as negative information with the relevant stakeholders

 Requirements

• College/University degree

• Deep experience in project delivery and IT services operation
• Being customer centric and solution oriented
• Team player and ability to work in an international and virtual team environment
• Project Management skills (Prince2 & ITIL methodology)
• Excellent communication & presentation skills in English is a must (German is a plus)

If you are interested in the position, please visit our website on www.vodafone.hu/karrier and apply online!