Information and Communication Technology (ICT) connects people and markets worldwide! Deutsche Telekom is one of the leading international companies in ICT. With round about 235.000 employees in 50 countries, we provide innovative solutions to our clients.
T-Systems is one of the three successful brands of Deutsche Telekom. We serve large customers and multinational companies through our global infrastructure of data centers and networks. With the help of innovative technology we develop integrated solutions for connected life and work.
Let us together shape the world of tomorrow!
Principal Responsibilities • Operate effectively with minimal supervision and within a clear accountability framework. • Active role as subject matter expert in Database specialize areas • Act as situation manager, lead After Action Reviews and conduct root cause analysis • Liaise with Database Service Engineer on formalisation/documentation of processes, procedures, standards, guidelines, template solutions, etc. • Provide DBA specific services to other parts of the organisation such as Service Engineering and other Run & Maintain teams.
Knowledge, Skills and Expertise • Deep knowledge of principles, practices and theories in Database legacy and new technology. • Knowledge of organization’s methodology and tools • Understand and adhere to Information Security policies and standards • Execute allocated database support tasks. Services are provided to both external as well as internal customers. Tasks include standard request support, break/fix support, proactive management, trouble-shooting, problem monitoring/resolution etc. relating to backups, monitoring, security management, storage, hardware, SQL, Oracle, and related components. • Ensure availability of valid database backups at all times • Ensure that any potential problems i.e. performance degradation, reliability and security issues are addressed pro-actively. • Resolve all problems within targets as specified in SLA, minimising response time in reacting to problems and queries. • Minimise Mean Time To Repair (MTTR). • Participate in identification and root cause analysis of repeating problems and escalation to the responsible party for recovery and future prevention. • Participate in situation management • Participate in the on boarding of new services from when application development moves from project into production phase.
Processes/procedures • Use of end-to-end ITIL processes and tools (such as Service Center) in order to manage incidents, changes, assets, and service interruptions. • Promoting use of end-to-end processes such as incident management, change management, and situation management • Ensure appropriate escalation actions are taken, using the global tools and processes available • Involved in any operational changes to the service, organisation, tools and processes • Interface with other parts of the H&S delivery organisation in an open and constructive way. • Asset Management; contribute to a 100% accurate administration of supported assets, agreed service levels and billing. • Looks to improve efficiencies