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Primary Technical Support

Régió: Külföld

Randstad Hungary Kft.

Hozzáadva: 2017.02.21.
Jelentkezési határidő: 2014.01.18.
Hirdetés azonosító: 591485

Primary Technical Support

Our client, an electric engineering company is looking for a Primary Technical Support.


- Provide 1st level technical support pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) telephone and electronic to SE customers and partners
- Assure a proper escalation to the 2nd level support team, when necessary
- Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs
- Escalate customer issues to Service Team to provide on-site support as required
- Issue quotations in accordance with customer requests and required standards: cross references, configuration, mix of products in cooperation with countries representatives;
- Provide support to the customers for product replacement, troubleshooting and technical complaints
- Complete documentation and follow up on all commitments and customer details
- Ongoing proactive research and learning about new products, technologies and applications


- Education: Bachelor’s Degree with 2-4 years of work experience or Post-Secondary technical school with 4-5 years of work experience
- Fluency required in English AND Hungarian
- Min 3 years Technical Support, Sales and/or customer service experience required
- Previous Call-Centre experience desirable
- Working electrical knowledge essential
- Demonstrate a flair & understanding of customer support issues

Amit kínálunk:

- Opportunity to work abroad in an international team
- Competitive salary and benefit system
- Long term opportunity

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