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Portuguese IT Helpdesk Agent

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2014.03.12.
Jelentkezési határidő: 2014.06.17.
Hirdetés azonosító: 776072


Portuguese IT Helpdesk Agent
Portuguese IT Helpdesk Agent position is open at our client who is a prestigious multinational company, providing outsourcing services in Budapest.

The responsibilities of the IT Helpdesk Agent:

- Providing 1st level technical support to the customers
- Troubleshooting PC problems, including hardware and software issues
- Escalating incidents where required
- Monitoring outstanding call queries
- Ensuring that all incidents are fully updated at all times and take appropriate action
- Keeping contact with the European clients via phone and email
- Registering tickets in the corporate ERP system
- Dealing with PC problems, including hardware and software issues

To be considered as an ideal candidate you are required to speak English and Portuguese languages fluently. Previous experience in the field of IT Helpdesk or Customer Service is an advantage. You are also required to have strong problem solving and IT skills along with flexibility and customer oriented mindset. Initial IT training is provided.
Munkavégzés helye: Budapest

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