Norwegian At Your Service Assistant

Our client operates a network of Business Support Centers around the world that support their global operations and customers and is seeking qualified candidates for the Business Support Center in Budapest.

Feladatok:

Customer Service and Support:
- providing first line support to the Site Manager, vendors and other customers to ensure flawless operation for European Retail Sites
- answering incoming telephone calls & SAP mails and faxes from European Retails Sites and vendors

Problem resolution:
- responsible for resolving and logging the forwarded issues in SAP and provide feedback through SAP and other systems
- assessing the criticality of the issue and deciding of the appropriate follow up action
- advising on business procedures and end-to-end processes

Root cause analysis:
- root cause analysis of reason for calls and implementation of measure to decrease the overall number of calls
- the successful candidate will gain cross functional knowledge over different departments and teams and has to engage with the different teams

Elvárások:

- Proficiency in English and Norwegian
- Basic knowledge of Microsoft Office applications
- Very well organized & process oriented
- Confidence in using different systems
- Customer service skills
- Good analytics (logical thinking and numerical skills)
- Good interpersonal skills / team player
- Problem solving

Amit kínálunk:

- Opportunity to join a dynamic and expanding organization directly supporting one of the world's largest multinational corporations.
- Multi-cultural work environment, supporting global operations
- State of the art systems and processes
- Competitive compensation and benefit packages
- Extensive technical and business training and opportunities within this large business support organization.

Jelentkezés:
Online regisztrációs lap kitöltése és önéletrajz feltöltése a Randstad honlapján