An Incident Manager job is open at our multinational partner, who is operating in the IT sector and has a newly established Shared Service Center in Budapest downtown. The aim of the position is to develop and maintain an effective incident management procedure.
The company offers a professional and pleasant working environment and the possibility to implement your own ideas.
As an Incident Manager you will be responsible for following up the major incidents, and solve customer complaints and escalations, aiming to improve ticket quality. You will maintain end-to-end incident management procedures, including root cause analysis, and proactively providing service improvement suggestions. Your tasks will include monitoring the team’s and individual’s performance, do KPI and SLA analysis, as well as prepare weekly and monthly forecasts and reports. You will also be involved in development projects in order to improve the customer satisfaction.
In order to successfully apply for the Incident Manager position you need to have experience in a similar position within Service Desk environment, as well as ITIL knowledge and fluent English language skills. Strong attention to details, good problem solving skills and customer oriented attitude is also required.
If this opportunity raised your attention, please apply with your English CV.
Munkavégzés helye: Budapest