The Human Resources Department supports and increases the implementation of Kuehne + Nagel's business strategy. Our mission is to initiate and to manage an ongoing process of change on all levels of our organization. Far from being a value in itself, change is the prerequisite to cope with future trends (customer needs, technology, people, etc.) and to create value and competitive advantages for our customers.

Job Description:

The HR Service Centre is responsible for providing an effective and business focused administration service to Managers and Employees in the area of HR.

The HRSC Administrator, reports to a HR Service Centre Team Leader, and is the first point of contact for HR related administration and queries such as onboarding, reference searching, notification of change letters, employee relations letters, low level employee relations and employee file maintenance
Act as the first point of contact to support Business Units in HR administration matters
Develop and maintain good working relationships with dedicated teams within allocated Business units
Provide support, investigation and resolution of problems or concerns originated by customers who include employees, potential new hires, line managers and HR business partners.
Generate administrative letters, employment contracts, and provide solutions to other ad-hoc queries within the timeframes established in related Service Level Agreement..
Handle all enquiries, concerns and service requirements in an efficient, courteous and professional manner and ensure that appropriate actions and follow-ups are completed
Monitor the progress of all service request allocated to you and update the process on systems with attached documentation
Take personal and complete ownership of the query to ensure that the customer is satisfied and escalate issues to HR Business Partner or Specialist within defined procedures.


Requirements to Candidates:

College education or relevant work experience in a call centre or HR shared service environment
Good understanding and genuine interest in providing a Human Resource service to the Business,
Planning and organisation skills including time management and priority planning
Strong Microsoft Office skills, including Mail Merge and Excel being an advantage
Accuracy and attention to detail are essential for this role
Experience of working in a pressurised environment, with Service Level Agreements
Natural ability to provide a good customer service and take initiative when necessary
Strong communications skills with experience of partnering and building business relationships


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