Provides specialist HR reporting support and guidance for Customers and HR Services colleagues. Maintains a consistent and high quality service, in line with company values, policy, and best practice. Flexible to work across boundaries to resolve complex problems using HR expertise, and constantly seek to deliver excellent customer service through continuous improvement.
- Retrieve and manage cases for bespoke report requests from Helpdesk that have been routed through from Reporting Specialists - Create presentations using report data to provide insight on trends and issues in line with customer requests.. - Manage mass data downloads or uploads onto Fusion, liaising with HRIS team and ASG as required. - Develop a strong understanding of the business and a comprehensive understanding of HR Services objectives, vision and values. - Be recognised by customers and colleagues as a subject matterexpert for specialist reporting and utilise this expertise to coach and up-skill HR colleagues and the business - Use HR expertise and best practice to provide quick and innovative solutions to resolve complex reporting and data management problems - Work proactively across organisational boundaries to resolve customer issues, share best practice and drive continuous improvement - Work with colleagues across HR Services and the wider HR community to ensure a consistent approach to process and policies, driving an integrated and high quality HR service
- Specific expertise in Reporting - Godd understanding of Excel - Experience of handling a high volume of queries - Experience of acting as first point of contact for managers and employees - Some experience and knowledge of HR issues desirable
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