We are looking for a
GLOBAL ID ADMINISTRATION
HELPDESK ANALYST
for our multinational client
Job Purpose:
- Provide customer service regarding the supported applications and systems while being responsible for fulfilling security maintenance related requests in all banking applications and other systems, which have security module.
Key Responsibilities:
- Create, modify, and delete user profiles in various systems based on properly authorized request systems/forms, or QA’s instruction
- Reset passwords, create, and modify user profiles based on the received requests
- Conduct inquiries from all employees on phone, mail, memo and form
- Provide customer service regarding the supported applications and systems via phone, mail and virtual ticketing systems
- Performing inactivity checks and other housekeeping tasks in various systems
- Keep contact with external security administration/developer teams
- Ensure all access control activity and administration is strictly applied as per corporate policy instructions
- Keep procedures up to date
Knowledge and Skills Required:
- Excellent verbal and written communication skills in English and Hungarian
- Minimum high school degree; College or university degree is preferable
- Enhanced knowledge of Microsoft Office products, i.e. Word, Excel, Outlook
- General knowledge of Microsoft Windows XP/Vista desktop operating systems
- General knowledge of database servers, i.e. Microsoft SQL, Oracle, etc. is preferable
- Excellent customer service orientation, interpersonal skills and ability to set priorities and work under pressure
- Ability to work both individually and in team in order to accomplish Helpdesk requirements
- Has to be able to pay attention to details
- Has to be able to endure monotonous work, and be flexible
- Analytical problem solving and technical documentation skills
- Ability to prioritize tasks and effectively manage multiple responsibilities in a dynamic environment
- Being able to quickly learn to use numerous different system surfaces in basic level
Work schedule:
- 3 shifts system (6am-2pm/2pm-10pm/10pm-6am)
- Weekend job is also required (2 shifts system: 6am-6pm/6pm-6am)
We offer:
- Multinational environment
- Challenging work
- Competitive salary
If you are interested in the role above, please send your resume both Hungarian and English to the following e-mail address referring to ID_HA.
E-mail address: cv177@contrag.hu
