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www.cvonline.hu

German Speaking IT Helpdesk Team Leader


  • A hirdetés 1155 napja lejárt

For our multinational partner we are looking for a
German Speaking IT Helpdesk Team Leader


Location:
Budapest

Responsibilities:

  • Ensure the most effective utilization of resources, planning, scheduling and monitoring the work of the team.
  • Undertake more complex tasks within the team and provide technical support/ advice to others.
  • Ensure that all out of line operational issues are escalated in accordance with company technical escalation process.
  • Monitor adherence to technical and quality standards for own area and ensure full compliance with established procedures.
  • Review and report on the performance of the team, identifying resource requirements where appropriate.
  • Communicate relevant information to the team.
  • Identify and act on opportunities to improve existing processes and work methods, implementing changes as appropriate.
  • Liaise with key customers, account managers and colleagues, providing technical guidance and advice in support of a customer issue.
  • Manage individual performance of the team members, provide continuous feedback on performance.
  • Identify development opportunities for team members, set up training/development programs and goals.

Requirements:

  • At least high school graduation with a relevant technical qualification
  • At least 1 year experience in leading a helpdesk team
  • Fluency in English and German
  • Strong people management and communication skills
  • Result-oriented personality

What we offer:

  • Competitive salary and other benefits
  • Continuous trainings and improvement possibilities
  • Multinational environment
Helyek Budapest
Kategória IT / Informatika
Minimális tapasztalat 3 és 5 év között
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