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www.cvonline.hu

German speaking Customer Support Specialist


  • A hirdetés 1404 napja lejárt
Our client is a global outsourced service provider entirely focusing on customer service, credit management solutions, technical support, customer acquisition and retention. They are looking for a professional in the position.

German speaking Customer Support Specialist

Feladatok:
  • Provide support and service to customers and handle incoming queries
  • Manage customer issues
  • Diagnose the problem and provide a path to resolving inquiries
  • Give guidance and information
  • Resolve all customers complaints and prevent reoccurrence
  • Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues
  • Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience
  • Communicate positively with team members, customers, and other partners.
  • Responsible for data entry and administration
Elvárások:
  • College/ university degree is preferred
  • Fluent GERMAN language knowledge and stable English is highly preferred
  • Strong MS Office knowledge
  • Able to work shift work if required
  • Ability and desire to provide excellent customer service, customer-focused approach
  • Organizational and multitasking skills
  • Excellent communication skills
  • Troubleshooting/problem solving skills
  • Team player
Előny:
  • Customer Service experience
Amit kínálunk:
  • Opportunity to gain professional experience
  • Multinational team/working environment
  • Attractive compensation package
Munkavégzés helye:
  • Budapest
Kapcsolat:
In case you are interested in the above mentioned position please send your English CV to the E-mail cím megjelenítése e-mail address.
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