German speaking Customer Support Specialist
Jelentkezési határidő: 2013.06.01.
Hirdetés azonosító: 373423
Our client is a global outsourced service provider entirely focusing on customer service, credit management solutions, technical support, customer acquisition and retention. They are looking for a professional in the position.
German speaking Customer Support Specialist Feladatok
- Provide support and service to customers and handle incoming queries
- Manage customer issues
- Diagnose the problem and provide a path to resolving inquiries
- Give guidance and information
- Resolve all customers complaints and prevent reoccurrence
- Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues
- Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience
- Communicate positively with team members, customers, and other partners.
- Responsible for data entry and administration
- College/ university degree is preferred
- Fluent GERMAN language knowledge and stable English is highly preferred
- Strong MS Office knowledge
- Able to work shift work if required
- Ability and desire to provide excellent customer service, customer-focused approach
- Organizational and multitasking skills
- Excellent communication skills
- Troubleshooting/problem solving skills
- Team player
- Customer Service experience
- Opportunity to gain professional experience
- Multinational team/working environment
- Attractive compensation package
In case you are interested in the above mentioned position please send your English CV to the firstname.lastname@example.org e-mail address.
Jelentkezés e-mail címen: PROHUMAN_373423@client.cvonline.hu