German speaking Customer Support Specialist

Our client is a global outsourced service provider entirely focusing on customer service, credit management solutions, technical support, customer acquisition and retention. They are looking for a professional in the position.

German speaking Customer Support Specialist

Feladatok:

• Provide support and service to customers and handle incoming queries
• Manage customer issues
• Diagnose the problem and provide a path to resolving inquiries
• Give guidance and information
• Resolve all customers complaints and prevent reoccurrence
• Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues
• Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience
• Communicate positively with team members, customers, and other partners.
• Responsible for data entry and administration

Elvárások:

• College/ university degree is preferred
• Fluent GERMAN language knowledge and stable English is highly preferred
• Strong MS Office knowledge
• Able to work shift work if required
• Ability and desire to provide excellent customer service, customer-focused approach
• Organizational and multitasking skills
• Excellent communication skills
• Troubleshooting/problem solving skills
• Team player

Előny:

• Customer Service experience

Amit kínálunk:

• Opportunity to gain professional experience
• Multinational team/working environment
• Attractive compensation package

Munkavégzés helye:

• Budapest

Kapcsolat:
In case you are interested in the above mentioned position please send your English CV to the karrier1@prohuman.hu e-mail address.