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www.cvonline.hu

German Customer Service Representative


  • A hirdetés 980 napja lejárt
For our multinational partner we are looking for a
German Speaking Customer Service Representative

Location:
Budapest

Responsibilities:
  • First point of contact for telephone based enquiries and/or for any written form of enquiries from both new and existing customers and consumers
  • Interact with customers in a professional, friendly and efficient manner and to quickly escalate concerns about meeting service levels or deadlines.
  • Provide a level of customer service consistent with the set KPI’S, Service Level Agreements and Customer Service function’s core values
  • Handle all customer and support requests in a professional and timely manner from the first contact through to a satisfactory completion or resolution
  • Log, assign and track progress of queries and customer requests from receipt to completion, recording progress of these on a weekly basis
  •  Escalate activities that are not actioned by assignees
  • Escalate any high risk customer issues (financial, legal, reputation).
  • Provide accurate information to both business customers and support teams through the correct use of all information technology systems.
  • Ensure data is accurately entered and maintained in all Customer Service and data collection systems, minimising errors and resultant financial losses.
Requirements:
  • College or University degree
  • Fluency in German and English
  • At least 1 year relevant experience (customer service, helpdesk, SSC)
  • Confident usage of Microsoft packages
  • Strong time management and organisation skills
Helyek Budapest
Kategória Asszisztencia / Adminisztráció
Minimális tapasztalat 1 év
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