German and Italian Speaking Helpdesk Agent

Responsibilities:

• Handle and document all incoming emails and phone calls within the contractually agreed timeframes
• Provide technical assistance to users via phone or email
• Follow up on existing tickets and escalate unresolved cases to professional support teams
• Manage personal and team backlog
• Learn and implement new technologies, tools, processes and policies
• Document new technical solutions in knowledge base
• Document and share best practices and with other colleagues

Requirements:

• Upper-intermediate level of German AND Italian
• At least conversation level of English
• No relevant experience required, fresh graduates are welcome!
• Strong learning skills and high level of flexibility
• Excellent phone etiquettes and customer service skills

We offer:

• Competitive salary and compensation package
• Continuous learning and development
• The chance to work in a young, dynamic and rapidly expanding organization
• International work environment, easily accessible work place