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www.cvonline.hu

French/German CS Team Lead


  • A hirdetés 1359 napja lejárt
For one of our multinational clients we are looking for an
French or German Speaking Customer Service Team Leader


Location:
Budapest

Responsibilities:

  •     Managing a team of customer service agents
  •     Understanding the relevant procedures and processes for the relevant team and internal processes
  •     Ensuring timely resolution of requests and activities within the customer relationship management system
  •     Proactively seek to minimise or eliminate by addressing root causes in terms of either processes or behavioural changes.
  •     Deliver service by managing workflow, ensuring adequate holiday, training and sickness cover
  •     Proactively develop the skills, competencies and knowledge of customer service team members
  •     Carry out regular one to ones with all direct reports to discuss performance and to develop and implement career path plans
  •     Organize and conduct regular meetings and appraisals with direct reports
  •     Provide first level escalation for any issues raised by the team
  •     Develop, achieve and monitor KPIs aligned to the Service Level Agreements
  •     Work closely with other team leaders to ensure that overall operational objectives are met, ideas shared and lessons learnt


Requirements:

  •     University or College degree
  •     Fluency in French or German and strong intermediate in English
  •     Relevant experience in customer service/IT Helpdesk field, minimum half year leader experience
  •     Excellent communication skills and ability to build effective working relationships
  •     Strong time management and organization skills
  •     High Level of IT proficiency in Microsoft packages
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