French or Czech/Slovakian Call Center Customer Service Representative
Computer company providing banking IT and call center services for 10 years, looking for the right candidates for the following position:
Job Title: French or Czech/Slovakian Call Center Customer Service Representative
Job Description: Answer phones and e-mails to respond to general customer inquiries, product related questions and customer complaints. Project a professional company image through phone interaction. Translate product related materials.
Languages to be covered: High level English is a must. High level written and spoken knowledge in one of the following languages is also required: French/Czech/Slovakian/Russian.
Requirements: Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type. Excellent communication skills (speaking and writing) required. Banking background is an advantage.
We look for people who:
• wants to delight customers, above and beyond the call of duty
• has intimate knowledge of the customer’s needs
• has empathy for the customers situation
• is able to communicate clearly, both written and in spoken
• talks in a way the customer can understand
• has a "thick skin" and able to handle complaints, even with “difficult” customers
• works accurate and with eye for detail
• handles in the best interest of both customer and company
• is able to suggest improvements to the various communications by the company
• has a pleasant, friendly style with customers and with colleagues
• is willing to build a long-term relationship with the customer
• is a strong team player
We offer: Young Team, comfortable atmosphere, above competitive salary, fringe benefits.
Location: Hungary, Budapest, district XIV.
Categories: Bank, Pénzintézet, Ügyfélszolgálat
Minimális tapasztalat: 1 év
Szükséges iskolai végzettség: középfokú
Vezetői engedély: nem szükséges
Munkaidő: teljes munkaidő
Please send your CV to the following e-mail address