We would like to offer an exciting opportunity for fluent French and English speakers to join a new team welcoming anyone experienced in providing HR support with strong customer mindset and problem solving skills while he/she also does not mind working in afternoon shift between 2-11 pm. The role will give you a chance to be involved with and support the employees of a prestigious, highly regarded company, who not only emphasize professionalism, but also value their people above all else as the most important asset of their business. You will be strongly relied on in the expanding team and in return they are offering appreciation as well as career opportunity.
Feladatok:
- Provide information to foreign employees abroad both through phone and email on HR policies and processes in French language
- Support employees in understanding what steps they need to take to solve their issues or receive answers to their questions
- Solve incoming problems within own scope of responsibility, involve other departments when necessary
- Follow up on open cases and keep employee informed of status of their issue or request
- Create and update customer information, duly register all issues, requests received and solved
- Look out for opportunities for process improvement and more efficient working solutions
- Share best practices with fellow team members to drive success and credibility of whole team
Elvárások:
- University or College degree
- High level of both French and English both verbally and in written
- 1-3 years of customer support experience in HR services
- Ability to work independently as well as in a team
- Outstanding interpersonal and communication skills
- Proactive and positive attitude
- Ability to take ownership of issues you are approached with, drive to solve problems and follow up on any open issues
- High attention to detail
Amit kínálunk:
- a working environment driven by business excellence, high quality and continously developing processes and tools
- an employer dedicated to creating a healthy, sustainable, conscious working environment to support their employees to create a healthy work life balance
- strong knit, young, dedicated team
- growing team and organization with lots of perspective and potential for the future as well
- extra compensation above legally defined level for the night hours
