French and Italian Speaker IT Helpdesk Agent

Location:
Budapest

Responsibilities:

• Handle and document all incoming emails and phone calls within the contractually agreed timeframes
• Provide technical assistance to users via phone or email
• Follow up on existing tickets and escalate unresolved cases to relevant support teams
• Manage personal and team backlog
• Learn and implement new technologies, tools, processes and policies
• Document new technical solutions in knowledge base
• Document and share best practices and with other colleagues
• High level of technical problem resolution

Requirements:

• Fluent Italian and French language knowledge and strong English
• Experience in similar field (Service Desk, IT Support, Customer Support, Call Centre) is advantage
• Excellent learning skills and high level of flexibility
• Excellent knowledge of Windows XP, Microsoft Office and Internet Explorer
• Excellent phone etiquettes and customer service skills
• Good analytical skills

We offer:

• Competitive salary and compensation package
• Continuous learning and development
• The chance to work in a young, dynamic and rapidly expanding organization
• International work environment