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Customer Services Assistant - London, Lambeth, SE11

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Customer Services Assistant
Location: Kennington, London

The Background

Sporting Index Group is one of the UK's pre-eminent sports betting businesses, incorporating the undisputed world leading sports spread betting company as well as a rapidly growing wholesale business, Sporting Solutions, which supplies other sportsbook operators around the world.

The customer service department is the first point of contact for all of our Sporting Index clients. This is a wide ranging and varied role where communication with all areas of the business is essential. At the forefront of the company operations you will be responsible for maintaining and developing the high standards of customer service which has made Sporting Index the number one spread betting company in the industry.

The role

To provide a first class customer service in terms of response times to calls/emails, resolution of client enquiries and pro-active outbound calling in line with the department's customer contact strategy. To work closely with other departments to ensure that the best levels of services are offered at all times to our clients.

Duties will include but not be limited to the following:

•Resolve customer queries by phone, email and Live Chat (Taking payments and providing refunds; market & rule explanation; updating client details; re-settling & confirming make ups; password setting & on-line support; taking/processing free bets and resolution of any on-line games)
•Inform clients of errors/adjustments by trading desk
•Liaise with other departments (trading; credit; marketing) to ensure issues are resolved
•Processing new account applications and performing welcome calls for new clients
•Provide administrative support for the Sales and Marketing team in promotional and sales campaigns (as required)
•Understand and resolve clients IT and technical issues promptly avoiding the need to escalate the problem to our IT department
•Assist settlements and quality control of market settlements
•Involvement in the management of company Twitter feed

What we're looking for

•Good communicator and the ability to explain things clearly (in all situations)
•Polite telephone manner especially when under pressure
• Excellent attention to detail
•Good team working ability
•Good level of numeracy
•Understanding of betting and a passion for sport
•Flexibility to work evening and weekend shifts on a regular basis.

Extra marks if you have

•Previous call centre/customer service experience
•Previous experience of accurate data entry/settlement checking in the betting industry.
•A good educational background is preferable (GCSE/A Level/Degree).
•Interest and understanding of spread betting

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