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www.cvonline.hu
Customer Service Manager 
Grafton Recruitment Kft

Frissítve : 2016.03.06.
Jelentkezési határidő: 2016.03.10.
Hirdetés azonosító: 1016871
lejárt
Customer Service Manager

(Budapest)

Pozícióleírás
Our well-known multinational company, who is operating in cosmetics industry is looking for a motivated and enthusiastic Customer Service Manager.

Do you love motivating people? Are you looking to join a forward thinking business? Would you pride yourself on your customer service skills? If your answers are yes, then apply for the role NOW:

Responsibilities:
- Lead, coach and motivate the whole Call Center department (approx. 60 people)
- Provide a clear vision, SMART goals, and focused expectations to all department members
- Manage all client inquiries and create systems and processes
- Handle day-to-day questions and problems of both employees and customers
- Monitor and communicate performance statistics to pro-actively drive and achieve targets
- Help to recruit, train and appraise new team members
- Promote up sells, saves, and collections opportunities
- Liaise with other departments to ensure smooth operational running
- Manage projects (eg. customer retention programs etc.)

Követelmények
- Relevant experience in Customer Service management (min. 5 years)
- Proven leadership experiences (min. 5 years)
- Excellent command of English
- Goal oriented, persuasive and innovative mentality
- Ability to work in a demanding working environment
- Strong problem-solving and analysis skills
- Second European language knowledge is an advantage

 

- The chance to work in a dynamic, multicultural organization
- Modern working environment, friendly atmosphere
 

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