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Customer Service Advisor - Derby

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Do you want to deliver a great customer experience? Then we'd love to meet you…..

At Severn Trent Water our customers are at the heart of our business and we want to make sure they receive a first class service every time they contact us. Your role will play an integral part in helping us achieve this goal. Based at our recently refurbished contact centre in Derby you will be part of a leading FTSE 100 company committed to developing your skills and helping you grow.

As a Customer Service Advisor it is your responsibility to provide a positive customer experience and ensure the customer feels;

• That we listen to their concerns and issues and resolve them
• Their queries are at the heart of everything we do
• They are clear on what our commitment to them is

You can expect to receive excellent training before you start taking calls from our customers and to reward you for your efforts there will be plenty of opportunities to earn bonuses and to develop your career.

After your 11 weeks of training you will join a like minded team and together you will take customers calls relating to house moves or billing enquiries. As a team you will be delivering the best service to our customer.

With a starting salary of c£15,444, rising to c£16,800 after successful completion of a technical assessment test. There is also potential to earn monthly performance bonuses.

The role covers an operating window of 7am to 10pm Monday to Saturday.

Key Accountabilities:
Our working environment is fast-paced and dynamic, so you'll need to be flexible and self motivated. You will be part of a team who take care of our customers and ensure that our billing records are up to date and accurate. The role is varied and will include dealing directly with customers queries and will occasionally deal with responding to customer emails and letters.

Following your initial training we will continue to support and develop you. The training is modular and will stand you in good stead to deal with customers queries.

In return, you will also benefit from the following:

• Participation in a pension scheme
• Participation in a company performance related bonus scheme
• Participate in ICS Communication Award
• Flexible benefits which include childcare vouchers, the cycle-to-work scheme, car share, lift share and a dedicated '7Trent Shuttle' Bus Service
• The opportunity to buy share in the company directly out of your salary
• A competitive annual leave entitlement of 25 days plus bank holidays

In order to succeed in this role it is expected that you will have:
• Experience of working in a customer focussed environment
• Experience of using IT systems

In order to succeed in this role it is expected that you will have:
• Have excellent communication and listening skills and be able to clearly express
• Ability to offer a high level of empathy and understanding
• Ability to work well within a team, motivating self and others and build good relationships with colleagues and customers
• Have an eye for detail and ensure accurate information is given to customers and input into our systems
• Be able to identify any problems and have the skills to negotiate solutions for our customers
• Works well in a team, sharing knowledge, supportive, team spirited
• Positive, enthusiastic, reliable and conscientious
• Can keep calm under pressure

• Min level 3 GCSE at Grade A to C including English and Maths (or equivalent)

Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.

Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.Link megjelenítése" width="0" height="0" />
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