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Customer Contact Advisors - Lancashire, Manchester, M21 0

It's a full-time role on a shift basis, your customers will be worldwide and you'll be the voice of British Airways.

Taking inbound calls you will answer queries and change bookings, helping and providing solutions to all kinds of people, to assist them to get to all kinds of places.

Our Manchester Contact Centre is a centre of customer excellence so you will have the freedom to find the best solution for the customer using your trained knowledge of the vast network BA operates. We pride ourselves on giving our advisors the autonomy and support to take ownership of the decisions they make to best serve our customers. We don't follow rigid scripts but empower our advisors to use their knowledge and customer service skills to find the best solution for the customer.

Every call is different and you will encounter a real variety of customer situations due to the global nature of BA and the vast route network we run. This means that each day brings something new.

We are seeking self-motivated people who are genuinely enthusiastic about helping people and ambitious to succeed at any challenge. There is a lot to learn about our products and systems, but that is what makes it so interesting. Your ability to build rapport over the phone and match people with products perfectly will be key to your success.

Great problem solving skills are essential too, as we'll expect you to acquire knowledge of all sorts of destinations and possibilities. We use a number of systems and our product range is vast, so you will need to feel comfortable learning our systems, which are vital to us helping our customers.

We do work shifts. The Contact Centre is currently open 365 days a year between 7:30am to 1:15am. Working pattern will consist of 7.5 paid hours a day, 5 days a week covering Monday-Sunday

For someone who's as excited by a challenge as they are about travel, it's one of the most rewarding Contact Centre roles' around.

To apply, please click on the apply button to visit our website.Link megjelenítése" width="0" height="0" />
Munkavégzés helye Lancashire
Kategória Külföldi munka
Régió Külföld
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