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Credit and Collection Service Manager

For the European Business Service Centre of our international client in Budapest, we are looking for an experienced Credit and Collection Service Manager.



Manage a team of several Managers and Team Leaders in the end state organization (line managers)
Ensure that all teams are compliant with HSSE policy
Hire, train, and manage team performance, create and implement objectives and development plans for direct reports
Develop and maintain internal and external relationships regarding specific business issues
Analyze performance reports on a daily, weekly and monthly basis, interpret data to identify trends and implement operational improvement initiatives
Support the Director, O2C Lead and peers
Ensure that all processes are compliant with ISO accreditation
Collaborate with Sales and Finance teams to ensure an efficient end to end service for the customer
Able to manage conflicting work issues and deadlines by effectively delegating and utilizing direct reports to ensure deliverables are met
Able to solve problems using own initiative and influencing skills



Minimum 7 years experience working in credit&collection environment
Experience managing organizational change on a medium to large scale while ensuring minimal impact to operations
Sound understanding of internal and external customer needs and managing a team to meet / exceed customer expectations
Good level of understanding of the financials relating to the management of a Customer Service Centre
Experience using SAP

Applications of people with disabilities are also welcome.

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