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Connections Assistant - Lancashire, Preston, PR0 2

Hartington Road Preston

Contract Status

Salary Range
ABS 2 £18,174.42 - £21,426.63


To work as part of a team reporting to the Engineering Support Manager ensuring that all D&C Connection acceptances are processed in accordance with Customer requirements Regulatory and Electricity North West standards of service.

Principal Accountabilities:

•Production of quality work orders for issue to Contractors in accordance with Electricity North West standards of service.
•Order Plant and auxiliary items within Electricity North West standards of service.
•Raise orders in SAP.
•Provide regular progress updates to Customers and section Manager.
•Liaise with Electricity North West Contractors to ensure work is programmed and completed in a timely manner.
•Support the Engineering Support Team in relation to the daily functions associated with acceptances and general enquiries.
•Support the Construction Team following acceptance of a project.
•Seek opportunities to improve Customer Service.
•Work with Terms and Conditions to ensure BNO (Building Network Operator) contracts are created on acceptance.
•Handling internal and external customer enquiries on behalf of the section.
•Respond to Customer enquiries providing advice to customers on specific and general aspects of the department's work.

Knowledge and skills
The successful candidate will have:

•GCSE level or equivalent in Science, Maths and English (at grade C or above).
•NVQ customer service level 3 (or similar).
•Experience in the use of SAP/WFM in order to order Plant and produce work orders (desirable).
•Good understanding of Connections Guaranteed Standards of Performance.
•Excellent oral, written and interpersonal communication skills.
•Excellent Customer Service Skills with prior experience of working in a Customer Service environment.
•Experience in the use of Microsoft packages.
•Proven ability to work as part of a team.
•Proven ability to organise and prioritise own workload.
•Proven ability to achieve deadlines in order to meet individual and team set targets whilst meeting the demands of different stakeholders.

Close Date
15 June 2012
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Munkavégzés helye Lancashire
Kategória Külföldi munka
Régió Külföld
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