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Cash Collection Specialist


KEY TASKS:

 

  • Manage Cash collection activities for specific country to guarantee payments on time
  • Act to keep delinquency for specific country below the target
  • Manage the specific customer portfolio and be the first point of contact for customer
  • Contribute actively to process improvements & harmonization
  • Ensure the proper level of service is provided to the Customers as far as Claims are concerned (bids, price protection, promotion, Marketing Deduction, rebates, etc)
  • Provide feedback to management by capturing frequent or recurring questions and issues

 

  • RESPONSIBILITIES:
  • Analyze and send out regular account statements
  • Request and document in SAP promise to pay received
  • Proactively support month end payment
  • Make sure customer data is up to date and request changes if needed
  • Action disputed invoices and make sure payment is received
  • Provide information to customer on accounting documents to secure payment
  • Categorize and follow up disputes such as debit notes, partial and unapplied payments
  • Liaise with Cash Collectors partners
  • Document customer contacts in SAP Specialist work list
  • Effectively communicate in case of orders blocked by credit and financial hold
  • Has a complete understanding of the Order To Cash processes mainly from invoicing to credit/debit memo to provide the right feedback on outstanding credit or cash back payment
  • Secure clear understanding of concerns raised by Partners
  • Provide Partners with adequate answer to help them working through the Web portal
  • Communicate with the country key users all issues, improvements or actions in progress.

 

REQUIREMENTS:

  • Experience in Customer Relationship management in an International environment
  • Experience with customers of the specific country
  • Good analytical skills
  • Ability to act quickly in case of issue
  • Well organized
  • Resistant to stress
  • Good Communication & interpersonal skills
  • High level of English.
  • Good knowledge of MS Office (Word, Excel)
  • SAP and Vistex experience would be a plus
Kategória Pénzügy / Számvitel / Kontrolling
Munkaidő tipusa Teljes munkaidő
Régió Budapest
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