Cash Collection Specialist

KEY TASKS:

• Manage Cash collection activities for specific country to guarantee payments on time
• Act to keep delinquency for specific country below the target
• Manage the specific customer portfolio and be the first point of contact for customer
• Contribute actively to process improvements & harmonization
• Ensure the proper level of service is provided to the Customers as far as Claims are concerned (bids, price protection, promotion, Marketing Deduction, rebates, etc)
• Provide feedback to management by capturing frequent or recurring questions and issues

• RESPONSIBILITIES:
• Analyze and send out regular account statements
• Request and document in SAP promise to pay received
• Proactively support month end payment
• Make sure customer data is up to date and request changes if needed
• Action disputed invoices and make sure payment is received
• Provide information to customer on accounting documents to secure payment
• Categorize and follow up disputes such as debit notes, partial and unapplied payments
• Liaise with Cash Collectors partners
• Document customer contacts in SAP Specialist work list
• Effectively communicate in case of orders blocked by credit and financial hold
• Has a complete understanding of the Order To Cash processes mainly from invoicing to credit/debit memo to provide the right feedback on outstanding credit or cash back payment
• Secure clear understanding of concerns raised by Partners
• Provide Partners with adequate answer to help them working through the Web portal
• Communicate with the country key users all issues, improvements or actions in progress.

REQUIREMENTS:

• Experience in Customer Relationship management in an International environment
• Experience with customers of the specific country
• Good analytical skills
• Ability to act quickly in case of issue
• Well organized
• Resistant to stress
• Good Communication & interpersonal skills
• High level of English.
• Good knowledge of MS Office (Word, Excel)
• SAP and Vistex experience would be a plus