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Business Manager (Szeged)

Transcom Hungary Kft. is searching for:

 Business Manager



The Business Manager is directly responsible for profit and growth of his/her business area through employee performance management, service delivery and client interaction. Reporting directly to the Contact Center Manager the Business Manager achieves his/her targets with the assistance of all Transcom support functions. The primary objective is to achieve the set revenue target and Gross Profit Margin for his/her business unit with high employee and client satisfaction.


  • Deliver accurate data to produce the forecast, develop realistic budgets, ensure consistent financial follow-up
  • Define needs for Team Leader recruitment in conjunction with HR, be in charge of Team Leader development and support, and define Team Leader training needs
  • Set and follow up on quality and quantity targets for the allocated Clients/projects
  • Ensure that employee satisfaction is high and attrition is low within the allocate production unit
  • Develop and maintain effective performance management
  • Have a deep understanding of the price structure and the profitability goals of TWW, ensure that price structures are communicated and understood by every member of his/her business unit
  • Proactively respond to variances in targets and service levels
  • Prepare and/or support preparation for commercial negotiations
  • Ensure that profitability is calculated accurately prior to agreement and all costs (including capital investments) are accounted for
  • Plan and implement expansions to current business, plan for and implement new businesses
  • Drive negotiations toward agreement ensuring TWW risks and profit objectives are covered at all times
  • Ensure that revenue streams cover committed costs wherever possible
  • Ensure regular and proactive contact and interaction with clients and clients satisfaction through continuous business improvements
  • Seek to increase client revenue and develop a partnership
  • Provide feedback to Corporate Governance on ideas for improving standards and processes
  • Continuously review procedures and implement  improvements, implement TWW standard practices
  • Ensure that demand forecasting is as accurate as possible and that resources deployed is match demand effectively
  • Promote synergistic teamwork with the Business Support Team ensuring that all data is accurate and completed on time
  • Attend internal meetings with other staff of the contact center
  • Directly responsible for all communication with and support of Team Leaders
  • Pursue communication with Clients that have been allocated to the Business Manager’s responsibility


  • University degree or professional experience
  • Have a proven and successful track record of effective leadership with Commercial and/or Operational responsibility in the CRM or a closely related industry
  • Have Client Relations and/or Sales contact experience
  • Have a good understanding of CRM best practice and markets
  • Have experience with P&L management and associated financial practices
  • Native Hungarian + Fluent English skills
  • Have effective analytical skills to analyze results and make decisions based on facts and figures
  • Be self motivated and commercially minded


  • Have worked for a CRM outsource business
  • Have experience in direct/consumer marketing
  • Have other language skill including English

We offer:

  • Multinational environment
  • Competitive salary
  • Flexible working time

Location: Szeged

If you are interested in the offered position send your CV to the e-mail address below.

This is a Transcom Cares initiative on People Development

Munkavégzés helye Szeged
Kategória Pénzügy / Számvitel / Kontrolling, Szervezés / Menedzsment / Cégvezetés
Minimális tapasztalat 2 év
Szükséges iskolai végzettség Egyetemi végzettség
Munkaidő tipusa Teljes munkaidő
Régió Csongrád
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