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Accounts Payable Service Desk Representative(TC-6407)



JOB Személyzeti Tanácsadó Kft.
Hozzáadva: 2017.04.26.
Hirdetés azonosító: 855193


Prepare and respond to voice or email inquiries from employees and vendors who call or write to one of our email assistance addresses for the services listed above
Ability to handle customer complaints and the resilience and tenacity to ensure the query is resolved in an efficient and timely manner
Escalate to a Manager any calls or emails that are sensitive in nature to our reputation
Accurately prepare individual metrics at the end of each business day to be consolidated with the group's performance
Monitor system performance, escalating technical-related issues to management or via trouble ticket escalation
Follow up customer queries and check resolution where necessary to ensure satisfaction with the response
Track and document all customer contact
Follow up customer queries and check resolution where necessary to ensure satisfaction with the response
Continuously improve call handling skills, systems knowledge, communication skills and knowledge of customer base
Ensure high-levels of Customer Service and satisfaction in a challenging Shared Services environment.
College or University degree (preferably in Finance or Accounting)
Fluent English ;
Working knowledge of MS Office;
High level of numeric skills, financial/accounting skills is a plus;
Strong investigative and analytical skills;
Team working skills.
Experience of working in an international context;
Amit nyújtunk:


Pénzügy / Számvitel / Kontrolling
Munkavégzés helye
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