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Windows Desktop Support Analyst

  • A hirdetés 1371 napja lejárt

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Enterprise Infrastructure (EI) is that global technology group that delivers the software and hardware technology solutions that make our businesses run. The team manages the production, operations, and engineering of our data centers, voice and data networking solutions, wireless technologies, server and database operations, desktops, servers and mainframes

 We are looking for a

Windows Desktop Support Analyst

For fixed term (12 months)

in our Budapest Office


This opening is for the Windows Operations Desktop Team within Enterprise Infrastructure's End User Computing Team. We are responsible for supporting and ensuring the stability of over 180,000 desktops (and growing), including laptops and virtual PCs. We provide service and support to internal teams and senior VIP clients on Windows Platform and desktop application-related issues. The role involves close cooperation with the Service Desk, Desk Side Support teams, IT Security, Engineering and third party vendors by handling escalations, providing documentation, and implementing new products.


  • Monitor problem ticket queues for issues and respond promptly to them
  • Perform troubleshooting and investigation of complex technical issues as escalated by the Service Desk and Desk Side Support teams. The primary areas are Windows Operating System and Microsoft Office
  • Perform change management duties, including creation, execution and validation of production changes
  • Provide VIP support for senior executives
  • Deploy and manage security patches
  • Maintain and distribute the core Windows build
  • Maintain and monitor overall PC health
  • Support the software distribution and management processes, including packaging of applications and troubleshooting of software installation issues
  • Maintain the software distribution infrastructure
  • Test new and changed components being introduced into the Windows environment
  • Participate in the engineering and deployment of global products
  • Develop scripts and other forms of automation as necessary to efficiently solve problems within the enterprise desktop computing space

Skills Required

  • Windows OS internals
  • Working knowledge of networks
  • Experience in troubleshooting

Skills Desired

  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Office Specialist (MOS) Certification
  • Microsoft Certified Desktop Support Technician (MCDST)
  • Experience in:
    • System Center Control Manager (SCCM)
    • Active Directory
    • Script languages (Powershell)
    • Appsense
    • Virtualization technologies: Citrix, VMware
    • Proficiency in T-SQL and SQL Server administration skills
    • Experience working in a large environment

If you are interested in the above opportunity, please visit the link below.

Position number: 3017993

Helyek Pest
Kategória Ügyfélszolgálat / Vevőszolgálat / Szolgáltatás
IT / Informatika
Minimális tapasztalat 2 év
Munkaidő tipusa Teljes munkaidő, Határozott idejű
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