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Windows desktop operations specialist

  • A hirdetés 11 napja lejárt
About our partner
  • Our client is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.
  • This opening is for the Windows Operations Desktop Team within Enterprise Infrastructure’s End User Computing Team. They are responsible for supporting and ensuring the stability of over 140,000 desktops (and growing), including laptops and virtual PCs.
  • Monitor trouble ticket queues for issues and respond promptly to them.
  • Perform troubleshooting and investigation of complex technical issues as escalated to us by the Service Desk and desk side support teams. The primary areas are Windows Operating System, Microsoft Office and web browsers.
  • Identify trends or issues within the production computing environment and work with product engineers, Microsoft, and other vendors to resolve them.
  • Perform change management duties, including creation, execution and validation of production changes.
  • Provide VIP support for senior executives.
  • Deployment and management of security patches.
  • Maintain and distribute the core Windows build.
  • Maintain and monitor overall PC health.
  • Support the software distribution and management processes, including packaging of applications and troubleshooting of software installation issues
  • Maintain the software distribution infrastructure
  • Test new and changed components being introduced into the Windows environment
  • Develop scripts and other forms of automation as necessary to efficiently solve problems within the enterprise desktop computing space
  • 3 years minimum experience operating as a Windows desktop support specialist
  • Strong knowledge and proficiency in providing support and troubleshooting of either the Windows operating system and/or desktop applications: Windows Desktop and Server operating systems:preferably in a demanding, large networked global enterprise environment, e.g. event log, GPResult, performance issues
  • Networking issues (DNS, DHCP)
  • An understanding of Active Directory (GPO, OU, Groups)
  • Task automation using scripting languages PowerShell, Visual Basic, VB Script, Perl or equivalent. Proficiency in creating documentation for end users and support personnel
  • Strong verbal and written communication skills
  • Able to work and communicate effectively with senior VIP clients for troubleshooting and explaining technical issues
Skills desired
  • Experience operating BigFix and creating fixlets
  • AppSense Environment Manager
  • Background in Enterprise management and experience working with System Center Control Manager (SCCM and/or SMS), Windows enterprise technologies , DFS, Active Directory
  • Application Packaging using Windows Installer (.MSI) and SMS Installer
  • Proficiency in T-SQL and SQL Server administration skills
  • Kernel debugging skills
  • Microsoft App-V
Helyek Budapest
Kategória IT / Informatika
Aktiválás időpontja 2018.09.11.
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