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Windows Desktop Infrastructure Specialist [BAMS-IFRA2]

Régió: Budapest

Focus Consulting Kft.
Hozzáadva: 2017.12.22.
Jelentkezési határidő: 2015.09.12.
Hirdetés azonosító: 885165
Focus consulting


Our client

Our Client is one of the world's largest and most respected financial services companies, with a long-standing reputation for excellence on a global scale. They provide institutions and individuals with almost every kind of financial product and service across all the world's major markets.


This opening is for the Windows Operations Desktop Team within Enterprise Infrastructure's End User Computing Team. We are responsible for supporting and ensuring the stability of over 180,000 desktops (and growing), including laptops and virtual PCs. They provide service and support to internal teams and senior VIP clients on Windows Platform and desktop application-related issues. The role involves close cooperation with the Service Desk, Desk Side Support teams, IT Security, Engineering and third party vendors by handling escalations, providing documentation, and implementing new products.

This position is for a Level 3 Windows Desktop Infrastructure Specialist who will support their global plant consisting of 180,000+ Windows desktops, laptops and virtual PCs.


- 3+ years of experience supporting Windows PCs preferably at level 3, preferably in a demanding, large networked global enterprise environment with at least 1000 PCs. We are not looking for help desk agents or deskside support people who deal solely with individual desktop issues. Instead, we need an infrastructure person who can deduce patterns from individual incidents and provide automated solutions to ensure these incidents do not reoccur in our enterprise environment.
- Proficiency in developing and modifying scripts to automate tasks. General scripting experience required, PowerShell or VBScript preferred.
- Strong knowledge and proficiency in providing support of the Windows operating system.
- For the Productivity Application Support team - Strong knowledge and proficiency in providing support of productivity applications: Microsoft Office (Outlook, Excel, Word, PowerPoint), Microsoft Lync, Internet Explorer, Google Chrome, Adobe Acrobat Reader, Adobe Acrobat Pro, Adobe FlashPlayer, Silverlight and internally developed plug-ins for Microsoft Office.
- Diverse troubleshooting skills
- System issues (event logs, GPResult, perfmon, process dumps)
- General understanding of Active Directory (GPO, OU, Groups)
- Productivity application issues
- Network issues (HTTP,DNS, DHCP protocols, TCP/IP stack with known ports and basic commands)
- Troubleshooting remotely (psexec, winrs, WMI, RPC)
- Strong verbal and written communication skills
- Proficiency in creating documentation for end users and support personnel
- Self-starter with experience working in a project team environment
- Able to work and communicate effectively with senior VIP clients for troubleshooting and explaining technical issues


- Experience working in a large financial environment
- Virtualization technologies: VMware, XenServer, Citrix XenDesktop, Citrix Presentation Server / XenApp Technology
- Experience operating BigFix and creating fixlets
- AppSense Environment Manager
- Background in Enterprise management and experience working with System Center Control Manager (SCCM and/or SMS), Windows enterprise technologies , DFS, Active Directory
- Microsoft Certified Systems Engineer (MCSE)
- Microsoft Office Specialist (MOS) Certification
- Microsoft Certified Desktop Support Technician (MCDST)
- Application Packaging using Windows Installer (.MSI) and SMS Installer
- Proficiency in T-SQL and SQL Server administration skills
- Programming experience with ASP.NET, C#.NET
- Kernel debugging skills
- Microsoft App-V


Munkavégzés helye
IT / Informatika


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