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Voice Operations Litigation Specialist [BAMS-VOLS01]

Régió: Budapest

Focus Consulting Kft.
Hozzáadva: 2018.01.24.
Jelentkezési határidő: 2015.03.17.
Hirdetés azonosító: 880929
Focus consulting


Our client

Our Client is one of the world's largest and most respected financial services companies, with a long-standing reputation for excellence on a global scale. They provide institutions and individuals with almost every kind of financial product and service across all the world's major markets.


As member of the Voice Application Support Team, the candidate will assist in expanding team scope with:
- Work on incoming request tickets
- Assist in L2 call center configuration (set up and administer hotlines, agent IDs, vectors)
- Participate in voice recording provisioning for platforms where applicable
- Take active part in the request for data process
- Assist in identifying voice recordings to be extracted and engage the correct teams, extract independently for platforms where applicable
- Execute and provide Call Detail Records
- Collect metrics and create reports related to firm voice recording systems
- Manage vendor escalations and issues highlighted by the regulators
- Communicates with both Business, Legal & Compliance and the Voice Recording infrastructure teams
- Oversees the processes, platforms and constraints of voice recording systems


- 2-8 years of relevant work experience
- Excellent communication skills in English
- Knowledge of voice telephony systems (Avaya)
- Knowledge of Voice Recording Systems
- Ability to prioritise along with good time management skills
- Ability to work both individually and as part of a team
- High level of initiative, proactive approach
- Sense of ownership/accountability
- Flexible and adaptable to meet the team's needs
- Honest, hardworking and reliable


- Excellent reporting skills
- Ability to use Microsoft applications (Word, Excel, Outlook, Powerpoint)


Munkavégzés helye
IT / Informatika


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