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User Researcher

Our partner is looking for

User Researcher

Cvonline.hu partner
Régió: Anglia
 
Hozzáadva: 2019.11.16.
Jelentkezési határidő: 2019.12.03.
As a HMRC User Researcher, you will have the unique opportunity to work in HMRC's Policy Lab. Policy Lab's aim is to help policy makers shape policy that makes it easier for people to meet their obligations and for government to maximise efficiency. Your role is to ensure that user needs are intrinsic to the design and implementation of our policies and services.
You will join a lively and supportive User Research community, based in London with access to research labs and facilities across the UK. Our team are passionate and committed to conducting robust research with real-world impact, and bring varied expertise from the private, voluntary and public sectors.
This is an exciting time to join an organisation that probably doesn't work how you'd imagine a government organisation would. Our blogs tell you a bit more about what we do and how we do it (search HMRC Digital Blog on (url removed) for more).
Job description
As a User Researcher in our team, you will be:
• Planning, designing, preparing and executing a range of user research activities to support the design, development and continuous improvement of government policies and services.
• Identifying the appropriate research method depending on the phase of the service lifecycle, such as ethnographic research methods, usability testing and A/B tests.
• Working closely with a multidisciplinary agile scrum team who are passionate about their work, and ensure research has a significant contribution to the delivery of our services.
• Leading colleagues to analyse research data and synthesise clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour.
• Communicating user research findings to help the team and wider organisation develop a deep understanding of users and their needs, including presentations at show and tells, designing and maintaining research outputs on the team wall, writing blog posts and creating formal reports.
• Mentoring and managing junior user researchers.
Responsibilities
Essential Criteria:
(This is the criteria you will be assessed against during the selection process)
You should demonstrate proven experience in:
• Experience and understanding of a range of user centred service design and delivery practices.
• The ability to understand what problem your team is trying to solve, and align user research activities to inform decision making and action.
• Conducting user research projects with demonstrated impact on the final user experience.
• Identifying user needs using multiple methodologies.
• A good understanding of the diversity of users of government services, and the ability to include many kinds of users in appropriate research activities.
• Using a range of quantitative and qualitative methodologies including ethnographic techniques, usability testing, remote testing, and survey design.
• Working in an open, iterative and collaborative way in a multidisciplinary scrum team.
• Meeting ambitious deadlines and delivering high-quality work on schedule, including quickly turning around research plans and outputs in different formats.
• Synthesising multiple inputs (reporting data, metrics, qualitative and quantitative insights) to generate actionable and implementable recommendations.
• Involving teams and stakeholders in analysis and synthesis to increase consensus and challenge assumptions.
• Assessing services to ensure they meet the Government Service Standard.
• Presenting clear findings to policy stakeholders to demonstrate the impact on the policy so that colleagues can understand and use it appropriately.
You will also need:
• A degree in psychology, cognitive science, human factors, computer science, product/interaction design, human computer interaction or related disciplines.
It's desirable that you have:
• Understanding of agile approaches and experience of working in agile teams.
• Some knowledge of current technologies used to build and operate digital services, and the different technical roles in a digital team.
• Understanding of the GDS Service Manual & Government Digital Standard.
• Knowledge or experience of working in an agile delivery environment.
Ideally you will also have experience in conducting research:
• With people with low digital skills.
• With people with accessibility needs.
• With diverse and hard-to-reach audiences.
Applications
For further information and to apply, please see Please note this vacancy closes at 23:59 on 29 November 2019
Helyek Anglia
Kategória Biztonság / Honvédelem / Biztonságtechnika
Aktiválás időpontja 2019.11.16.
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