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UK IT - Assurance Demand Relationship Manager - London - London

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UK IT - Assurance Demand Relationship Manager - LondonReference OPS04665Location LondonService Operations (Internal Firm Services)Specialism I.T.Industry Who we are looking forThe Relationship Manager (RM) role sits in the Demand area of UK IT, specifically within the Assurance Demand team.
UK IT is responsible for the delivery of IT Services to the UK firm and to other PwC customers, such as Global, Clusters, other PwC territories and occasionally (through client facing teams) clients. The Demand organisation is the interface between the business and IT, being accountable to the business for the solutions and services provided by the IT organisation, in line with agreed business and technology strategies. The Demand organisation is not responsible for setting business or IT strategy, owning relationships with strategic IT suppliers or explicitly building or operating IT solutions.

Scope of responsibility:
The UK IT Relationship Manager is responsible for managing the IT business relationship with customers. This role includes:
• Understanding the Assurance strategy and plans
• Agreeing business area priorities with business and IT stakeholders and monitoring and reporting progress against them
• Working with business representatives to ensure requirements are appropriately managed
• Submitting requests for IT services on behalf of the business area(s) that they represent
• Overseeing the delivery of committed IT projects and services against agreed plans and budgets, handling escalations as necessary. This includes ensuring that activities are completed to the satisfaction of the Central Cluster firms
The UK IT Relationship Manager is not responsible for defining the firm's strategy, or carrying out detailed business analysis, managing projects, undertaking application design and development, application testing, product/solution management and support or the management of relationships with strategic vendors. The Relationship Manager is responsible for ensuring that these activities are brought together optimally to the benefit of those Central Cluster firms for which they are responsible for.
The expected base location of the role is London. The key priority is that they have visibility and presence in the eyes of their customers.
About the role
Role Activities:
The UK IT Relationship Manager would be expected to have a strong and visible business interaction with the key leadership/management contacts in those business units for which they are responsible for by:
• Demonstrating a forward looking and proactive approach in terms of firm plans and activities
• Contributing to the agreed plans and activities for the customer as summarised in agreed work plans
• Reporting on financial activities for the area, both to the customer stakeholders & the Business Technology Leader for UK Assurance
• The UK IT Relationship Manager will also be responsible for providing day-to-day client interaction including:
• Being the point of contact for their customers; new requests, queries, escalation point for unresolved IT related issues
• Ensuring alignment of proposed solutions with the Assurance business strategic direction
• Handling issues that arise in the provision of IT services to the customers, including actively seeking and acting on feedback from the business
A key component of the UK IT Relationship Manager role is the ability to communicate effectively with both business and IT contacts, including:
• Encouraging an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives.
• Building and maintaining strong relationships with key customers, and IT stakeholders through taking time to understand their priorities, ways of working and interacting and communicating with these in mind
• Ensuring that during any project / initiative that business change is addressed and added as a key phase deliverable
• Sharing knowledge appropriately, including business priorities, UK IT & Assurance strategies, processes and procedures
The role holder will be a member of a UK IT Assurance Demand team headed by a UK IT Assurance Business Technology Leader (BTL) and may report directly to the BTL or to a Lead Relationship Manager (LRM) within the team. Progression from this role may be to the LRM role, or to other business or IT roles that require strong business understanding and communication skills.
Key Skills and Knowledge
The UK IT RM role requires the following skills/capabilities:
• Business understanding - the capability to learn, understand and apply knowledge of business and technology strategies, plans and external influences and to bring these together to make a commercially aware, value adding, contribution to the business. (This capability may have been acquired from experience gained by working in the business or in other areas of the IT organisation)
• Personal accountability and motivation - willing to accept personal responsibility for their own activities and those of the teams within the IT organisation. Passionate about client service and seeing 'quality' IT solutions in place in the business areas they serve and across the Firm as a whole
• Team working - the ability to work as member of a team of business and/or technology people, adding value in both. The ability to listen, summarise and draw conclusions from discussions. The ability to chair/lead meetings of peers or involving known business and/or IT contacts, ensuring objectives are defined and met
• Communication skills - the ability and self-confidence to communicate concisely and effectively both in oral and written form (translating business and IT jargon appropriately), including stakeholders whose first language is not English, to build and maintain business relationships, build confidence, credibility and trust with business and IT contacts and influence key stakeholders in both communities
• Personal organisation, responsiveness and issue management - the ability to remain calm under pressure, respond quickly to issues and effectively managing a variety of competing activities and priorities. Handles conflicts as they arise in an open, neutral and objective fashion, negotiating towards agreed solutions and/or escalating appropriately. Demonstrates strong problem solving ability in an IT context.
The UK IT RM will be expected to have and maintain a wide breadth of both business and technology knowledge and literacy. Business knowledge would include strategies, operations, plans, policies and key contacts. Technology knowledge includes the IT strategies, plans, operations, processes (including ITIL) and key contacts within UK IT and relevant external technology direction and developments.
Qualifications and Previous ExperienceUndergraduate Degree (e.g., BA, BSc) or equivalent professional experience. Previous IT business relationship experience would be desirable. Otherwise it would be expected that the role holder would have experience of operating in a role which has involved higher level interaction between business and IT teams as a member of the IT organisation such as IT business analysis, IT project management, IT service management or as a business stakeholder or as an IT literate, suitably experienced business representative.
Additional Information
The Skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional'.

The PwC Professional focuses on five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships. We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders.


We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business.
As an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.Link megjelenítése" width="0" height="0" />
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