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Trust Services Partner

Our partner is looking for

Trust Services Partner

Cvonline.hu partner
Régió: Anglia
 
Hozzáadva: 2019.11.17.
Jelentkezési határidő: 2019.12.03.
Job Title: Trust Services Partner (FTC until 28/02/2021)
Location: Manchester University Foundation NHS Trust
Hours: 37.5 Hours per week
Please note: The successfully appointed applicant will be required to travel to all sites within the trust. Therefore a Driving Licence and car is required.
All shortlisted applicants will be invited to interview on 19/20th December.
About the Role
This critical role for the local NHS Trust provides on-site customer support for the Trust ward managers and NHSP bank workers (flexible workers) ensuring all contact with NHSP is quick, simple and helpful. Both the ward manager and worker will look to the on-site Trust Services Team (TST) for support and will expect expert advice and guidance for prompt query resolution for any enquiry that the NHSP National Service Centre are unable to help with.
The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. Key to success in this role is to establish strong working relationships with both the ward manager and flexible worker communities, prioritising pro-active tasks to preempt process or service issues with the end goal of delighting our customers; our aim is to be a "customer obsessed" organisation.
About The Candidate
  • Customer service/retail in an environment where delighting the customer is the core focus
  • Ability to deal with high volume internal and external customer enquiries and conflicting priorities
  • Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a variety of customers
  • Ability to work on own initiative, within defined parameters, to manage time and workload effectively
  • Prioritising conflicting workloads
  • Awareness and curiosity of problem staking them back to the route cause for service improvements
  • Exceptional attention to detail
  • Resourceful and solution focused
  • Flexible approach to changing business needs
About The Company
NHS Professionals (NHSP) is the market leader in managed flexible worker services. We work in partnership with NHS Trusts around the country to reduce their reliance on expensive agencies by helping them build their own staff banks.
We boast the largest database of more than 100,000 general and specialist nurses, doctors, midwives, administrative and allied healthcare professionals registered on our bank.
We are extremely proud of our bank members, all of whom provide essential shift cover for our NHS clients to help them deliver safe, efficient and effective health services.
NHS Professionals is embraced by the NHS. We are trusted for our shared values, our leadership in flexible working and the contribution we make to the healthcare community.
Our people love working at NHS Professionals - together we help one another deliver the highest level of service. Our vision is to have a 'One NHSP' team who feel knowledgeable, confident and empowered.
What perks are we offering in return?
  • Competitive salary with the opportunity for progression for exceptional performers
  • 27 days' annual leave per year plus 8 public holidays
  • Access to a stakeholder pension scheme
  • Health and wellbeing support
  • Access to a discount scheme and an employee recognition scheme.
  • Agile working
  • Ability to buy and sell annual leave
Helyek Anglia
Kategória Humán erőforrás
Aktiválás időpontja 2019.11.17.
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