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Training Operations Executive

Our partner is looking for

Training Operations Executive

Cvonline.hu partner
Régió: Anglia
Hozzáadva: 2019.11.26.
Jelentkezési határidő: 2019.12.04.
Brand new opportunity for a well established training company offering support to middle management and above.

* To support Training Operations and maintain the highest levels of quality in all aspects of training delivery and customer support, including:

o course preparation, delivery and evaluation

* To deliver outstanding customer service and support to delegates, whilst creating a welcoming and professional environment

* To provide administrative support to delegates, clients, trainers and the Training Operations team

* To register delegates, maintain customer information and record delegate evaluations with the highest levels of accuracy and attention to detail

* To prepare for the delivery of training courses by preparing materials, training rooms and documentation

* To organise and prepare materials and certificates for weekly graduation ceremonies.

Person Specification:

Qualifications Essential Desirable

University degree

Qualification in business administration

Experience and Knowledge


* Experience of working in a high quality customer service environment

* Excellent verbal communication skills, both face-to-face and telephone

* Excellent English language skills and attention to detail

* Excellent written communication skills

* Effective decision making and organisational skills

* Highly proficient in the use of Microsoft Excel, Outlook and PowerPoint

* Outstanding ability to multitask and prioritise work responsibilities

* Ability to perform under pressure.

Main Responsibilities and Duties:

* To provide outstanding customer service and support at all times to customers and colleagues

* Welcome, register and document delegates attending training courses

* Provide delegates with pre-course information and support through written and telephone correspondence

* Prepare, distribute, collect and record delegate daily and weekly training feedback, then identify and communicate issues which require further action

* Assist in the collection and collation of trainer availability to assist in the scheduling and manning of training courses

* To create training certificates for delegates attending courses, and prepare the rooms and materials for graduation ceremonies

* To monitor training room stationary and audio & visual equipment to ensure training delivery is uninterrupted

* Preparing training rooms and ensuring that delegates folders, materials and name cards are accurately created and presented

* To assist in the formatting, review and printing of training materials and ensure that delegates receive all course materials and photographs upon completion of training courses

* To maintain delegate daily registration processes, including creation of delegate swipe cards and reviewing daily attendance, communicating issues where necessary

* Take and upload delegate photographs on arrival, in weekly group shots and in training room for upload to inhouse display system

* To support projects and initiatives across the organisation as required.


* To be responsible for the health, safety and wellbeing of yourself and others at work, and to undertake the health & safety duties outlines in the Health & Safety Policy appropriate with this position

* Maintain confidentiality of all information, exercising discretion at all times
Helyek Anglia
Kategória Humán erőforrás
Aktiválás időpontja 2019.11.26.
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