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Tenant Advisor

Our partner is looking for

Tenant Advisor

Cvonline.hu partner
Régió: Anglia
 
Hozzáadva: 2019.11.26.
Jelentkezési határidő: 2019.12.04.
It is Essential that applicants have experience of providing outreach support to vulnerable adults with diverse needs
Contract type: Temp
Weekly hours: 35
Working hours and breaks: Monday to Friday, 9am - 5pm and 1 hour for lunch
Start date: ASAP
  • Effectively engage Peabody's vulnerable residents towards sustaining their tenancies and improve their quality of life through holistic assessment in person and over the phone.
  • Carry a mixture of crisis and early intervention cases of diverse need working within a targeted framework of support with clear SMART objectives.
  • Keep up to date and detailed casework records, monitoring data and preparing reports on each individual case, which may be relied upon as evidence.
  • Maintain the organisation's vulnerability profile to flag vulnerable households, whilst adhering to data protection/confidentiality.
  • Facilitate the Duty system providing advice and guidance to residents and staff.
  • To develop partnerships with internal and external stakeholders to promote multi-agency working and information sharing to overcome vulnerability of Peabody households.
  • Raise awareness of the issues facing vulnerable residents by delivering training and briefing sessions to staff and contractors.
  • To overcome poverty and social exclusion by accessing appropriate services internally and externally and fulfilling the role of authorised signatory to the Foodbank.
  • To ensure delivery of a customer-focused service in line with Peabody's Business Plan, adhering to Policy and Procedures, including complaints, correspondence and MP/Cllr enquiries.
  • To undertake other tasks as reasonably required in order to meet the varying demands of the business.
Key Performance Indicators
  • Eviction is prevented, enabling residents to remain in their homes.
  • Sufficient support is put in place to enable residents to sustain their tenancies long-term linking residents 'in need' to statutory service provision
  • Vulnerable residents are enabled to commence the transfer process to more suitable accommodation, where appropriate through A7, or A3 priority status
  • Poverty and social exclusion is reduced through engagement in meaningful occupation, taking control of finances and distributing Foodbank vouchers
  • Up to date and accurate casework records are kept with progress monitored regularly
  • Maintain a central up to date vulnerability profile sharing information with key service areas following data protection principles
  • Advise on the organisations duty of care towards vulnerable households in need
Skills/experience required:
Essential:
  • Experience of providing outreach support to vulnerable adults with diverse needs overcoming multiple issues to achieve positive outcomes
  • An understanding of complex support need and track record of engaging effectively in crisis situations for the benefit of the household and the community
  • Ability to work on own initiative and prioritise casework through SMART objectives
  • Knowledge of statutory service provision and responsibilities
  • Good written and verbal communication skills ability to develop good relationships with a wide range of internal and external stakeholders
  • Excellent needs assessment and report writing skills and understanding of confidentiality and data protection
  • Experience of providing an advisory service in person and over the telephone as well as advocating on behalf of vulnerable individuals
  • A working knowledge of financial issues affecting the client group, including welfare benefits and universal credit
  • Knowledge of safeguarding Adult at Risk and Child protection issues
  • Competent in Outlook, Word, Excel & willingness to learn new case management and monitoring systems
Helyek Anglia
Kategória Egészségügy / Szociális ellátás
Aktiválás időpontja 2019.11.26.
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