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Tenant Advisor

Our partner is looking for

Tenant Advisor

Hozzáadva: 2019.11.26.
Jelentkezési határidő: 2019.12.04.

It is Essential that applicants have experience of providing outreach support to vulnerable adults with diverse needs
Contract type: Temp
Weekly hours: 35
Working hours and breaks: Monday to Friday, 9am - 5pm and 1 hour for lunch
Start date: ASAP

Effectively engage Peabody's vulnerable residents towards sustaining their tenancies and improve their quality of life through holistic assessment in person and over the phone.

Carry a mixture of crisis and early intervention cases of diverse need working within a targeted framework of support with clear SMART objectives.

Keep up to date and detailed casework records, monitoring data and preparing reports on each individual case, which may be relied upon as evidence.

Maintain the organisation's vulnerability profile to flag vulnerable households, whilst adhering to data protection/confidentiality.

Facilitate the Duty system providing advice and guidance to residents and staff.

To develop partnerships with internal and external stakeholders to promote multi-agency working and information sharing to overcome vulnerability of Peabody households.

Raise awareness of the issues facing vulnerable residents by delivering training and briefing sessions to staff and contractors.

To overcome poverty and social exclusion by accessing appropriate services internally and externally and fulfilling the role of authorised signatory to the Foodbank.

To ensure delivery of a customer-focused service in line with Peabody's Business Plan, adhering to Policy and Procedures, including complaints, correspondence and MP/Cllr enquiries.

To undertake other tasks as reasonably required in order to meet the varying demands of the business.

Key Performance Indicators

Eviction is prevented, enabling residents to remain in their homes.

Sufficient support is put in place to enable residents to sustain their tenancies long-term linking residents 'in need' to statutory service provision

Vulnerable residents are enabled to commence the transfer process to more suitable accommodation, where appropriate through A7, or A3 priority status

Poverty and social exclusion is reduced through engagement in meaningful occupation, taking control of finances and distributing Foodbank vouchers

Up to date and accurate casework records are kept with progress monitored regularly

Maintain a central up to date vulnerability profile sharing information with key service areas following data protection principles

Advise on the organisations duty of care towards vulnerable households in need

Skills/experience required:
Essential:

Experience of providing outreach support to vulnerable adults with diverse needs overcoming multiple issues to achieve positive outcomes

An understanding of complex support need and track record of engaging effectively in crisis situations for the benefit of the household and the community

Ability to work on own initiative and prioritise casework through SMART objectives

Knowledge of statutory service provision and responsibilities

Good written and verbal communication skills ability to develop good relationships with a wide range of internal and external stakeholders

Excellent needs assessment and report writing skills and understanding of confidentiality and data protection

Experience of providing an advisory service in person and over the telephone as well as advocating on behalf of vulnerable individuals

A working knowledge of financial issues affecting the client group, including welfare benefits and universal credit

Knowledge of safeguarding Adult at Risk and Child protection issues

Competent in Outlook, Word, Excel & willingness to learn new case management and monitoring systems

Helyek	Anglia
Kategória	Egészségügy / Szociális ellátás
Aktiválás időpontja	2019.11.26.

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