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Technical Support Analyst

Régió: Budapest

HAYS Hungary Kft.
Hozzáadva: 2016.06.27.
Jelentkezési határidő: 2016.07.08.
Hirdetés azonosító: 1033540


Technical Support Analyst

Your new company
Our Customer is an industry leader in processing secure electronic financial transactions. The Company offers payment and transaction processing solutions to financial institutions, retailers, service providers and individual consumers. These services include comprehensive ATM, POS and card outsourcing services, card issuing and merchant acquiring services, software solutions, consumer money transfer and bill payment services, and electronic distribution for prepaid mobile phone time and other prepaid products.
They are looking for Technical Support Analyst

Your new role
Get familiar with and provide L2/L3 support for the production environment
Understand and follow established company’s operational processes and practices
Take ownership and work towards the closure of the incident and request tickets assigned to her/him
Get familiar with relevant company’s products and components and their operational procedures
Understand business, operational and technical requirements as well as solution design for production changes implemented
Evaluate risks and dependencies of production changes, provide mitigation plan
Work with internal and external clients, vendors, card organizations, various Euronet departments/divisions and individuals
Provide after hours on-call support based on weekly schedule

What you'll need to succeed
University or College Degree in Computer Science or a related academic field
Fluent written and spoken English
Complex thinking in IT and business related processes
SQL query writing
Flexibility and reliability
Strong communication skills
Strong analytical/critical thinking skills
Strong planning and time-management skills
Experience in Bank card processing industry, primarily in ATM driving, POS driving, Visa, MasterCard and card hosting is an asset
MS Office knowledge is an asset
AS/400 user experience is an asset

What you'll get in return
Professional and international working environment
Opportunity to advance professionally
Competitive salary package

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Munkavégzés helye: Budapest

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