Technical Support Advisor - Manchester, City, M22 4SY
Salary: £13,575-£15,000 per annum.
Benefits: Performance related bonus, 2 pay reviews per annum and up to 33 days paid holiday.
Job Type: Permanent.
Hours: Monday to Friday, 9.00am - 6.00pm.
Location: Based at our Head Office, South Manchester.
Unicom is actively seeking a product support advisor who will be responsible for resolving customer broadband, telecom and mobile phone issues including connectivity, set up and faults. Unicom is the UK's largest and fastest growing independent telecommunications service provider specialising in the small to medium size business market. We are committed to giving the highest standards of customer service and we achieve this through the ongoing development of our employees. This is reflected in various awards including Investors in People, Customer First and Customer Excellence.
Skills and Experience Required
- Offer excellent customer service by keeping customers updated on faults and order confirmations
- Liaising with various product wholesale suppliers for fault resolutions and engineer appointments
- Generating quality sales leads for our sales divisions
- Excellent customer care skills
- Ability to build rapport and assist customers in an empathetic and confident manner
- At least 6 months customer service experience
- Experience within a call centre or telecoms background is advantageous
- Self motivated with strong organisational skills
- Ability to work in a fast paced environment
- Personal Incentive Bonus Scheme (Up to 10% salary bonus per year)
- Two salary reviews per year
- Up to 33 days holiday a year
- Excellent promotional opportunities for motivated individuals
- Additional incentive schemes
- Full and comprehensive three week introductory training in the role
- Training Support Scheme - External training funded by the company
- Work for an Investors in People accredited company
- Regular subsidised social events
- Company pension scheme
- Gym discounts
- Holiday discounts
- Discounts with major retailers and many more
How to Apply
If you feel you are the ideal candidate for this role and you are interested in taking advantage of this exciting opportunity please follow the designated link to our website and complete our short application form.Link megjelenítése" width="0" height="0" />